The department’s focus also centers on training programs to ensure that EID continues to provide exceptional — and reliably consistent — customer service. Our meter technicians, for example, are trained not only to take accurate readings but also to spot trouble on both the customer and District sides of the meter. Meanwhile, our safety and security officers help maintain safe, effective operation of the District’s facilities and that includes an intense, long-term, ongoing training schedule. Safety-related aspects of EID’s overall employee training program, in conjunction with the District’s employee wellness and health programs, have substantially reduced risks and lowered worker-related insurance costs. Since 2003, the District has saved nearly $3,000,000 in workers’ compensation insurance premiums.

Our public information and outreach employees are devoted to creating accurate, lively information and education materials on issues such as water quality and supply, drought preparedness, and rate structures. Through public workshops and community presentations, we work to engage our customers and the larger community in the District’s planning processes.