Grievance Procedure/Form

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El Dorado Irrigation District
Grievance Procedure under ADA


Introduction
In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990, it is the intention of the El Dorado Irrigation District (EID), to provide access to all public facilities, programs and services associated with its operation to all persons with disabilities.

The EID’s ADA Coordinator is responsible for administering the overall compliance program, and is designated, in accordance with the federal regulation under the ADA, to coordinate the District's efforts to comply with and carry out its responsibilities on the basis of disability, including investigation of any complaint communicated to the El Dorado Irrigation District alleging discrimination or noncompliance with federal ADA regulations.

The ADA Coordinator
The District’s ADA Coordinator is familiar with federal, state and local government structures, regulations and policies, including knowledge of the ADA and other laws addressing the rights of people with disabilities and experience with a broad range of disabilities. The District’s ADA Coordinator has knowledge of various alternative formats and alternative technologies that enable people with disabilities to communicate and participate in programs, activities and services available at the El Dorado Irrigation District. The ADA Coordinator has the ability to work cooperatively with people with disabilities and is familiar with local disability advocacy groups and has the skills and training necessary to negotiate and mediate on behalf of anyone who submits a grievance.

The Grievance Procedure
Any grievance alleging discrimination against anyone with a disability should be documented in writing on the attached ADA Title II Grievance Form and must contain the name, address and phone number of the grievant. The Form should include as much information as possible regarding the alleged violation including date, time, location, and a clear description of the complaint and be received by the ADA Coordinator no later than 30 days following the alleged incident. The Grievance Form must be completed and signed by the grievant or her/his authorized advocate.

Upon receipt, the ADA Coordinator will review the completed Grievance Form within ten work days. If the Form requires additional information, the ADA Coordinator will contact the complainant and return the Form for completion. Once the completed Form has been received, the ADA Coordinator will work with District departments and contract companies if necessary, and within 15 working days, make every effort to come to a mutually agreed upon resolution.

If the ADA Coordinator determines if further investigation is necessary, a Notice of Continued Investigation within 15 work days after receiving the completed Grievance Form or if necessary, the need to meet with the grievant to discuss and possibly resolve the matter. If requested, the ADA Coordinator will make available audio tape or other recordings, radio announcements, large print notice, Braille notice, use of a qualified sign language interpreter at meetings, open or closed-captioned public service announcements on television, ASCII, HTML, or word processing format on a computer diskette or CD, HTML format on an accessible website and advertisements in publications with large print versions. It is the District’s policy to encourage an informal resolution of all complaints and grievances. If a mutually agreed upon informal resolution cannot be satisfactorily met, the District’s ADA Coordinator will respond, in writing, with a final decision within 60 work days.

Nothing in this grievance procedure prevents an individual from filing a complaint with the Department of Justice ADA Enforcement.

The grievant or authorized representative may appeal the decision of the ADA Coordinator in writing within 30 work days of the receipt of the decision.

After 30 work days, the ADA Coordinator or designee will make every effort to meet with the grievant to discuss the grievance and possible resolution and within 30 work days following the meeting, submit the El Dorado Irrigation District’s final decision to the grievant.

ADA Compliance Officer
2890 Mosquito Road
Placerville, CA 95667

All written and/or recorded communications will remain on file in the Office of General Counsel at the El Dorado Irrigation District for a period of three years.

The El Dorado Irrigation District’s ADA Coordinator shall publish the District’s Grievance Procedure together with the District’s ADA Coordinator’s name, office address, telephone number and email, for interested persons, individuals with disabilities and organizations representing individuals with disabilities.
The El Dorado Irrigation District’s ADA Coordinator may be reached by email at adacoordinator@eid.org or by phone at (530) 642-4045. You may submit your grievance to him at:

El Dorado Irrigation District
ADA Coordinator
El Dorado Irrigation District
2890 Mosquito Road
Placerville, CA 95667

These Grievance Procedures are reviewed by the ADA Coordinator to ensure compliance with ADA federal laws.

Click here for the grievance form.