FAQs

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Frequently Asked Questions

If you are not able to locate the answer to your question on our website, please contact us.

  • Billing

    • Are my online payments secure?

    • Are there discounts or special rates for filling swimming pools?

    • Can I get my bills by email?

    • Can my water bill be mailed to coincide with my paydays?

    • Does EID have a level pay plan?

    • Does EID have a low-income or senior discount program?

    • How can I lower my water bill?

    • How do I reset my online bill pay password?

    • How much does it cost to fill my pool?

    • Is my meter read every 2 months or is it estimated?

    • My water bill was VERY high this two-month billing period, what happened?

    • What does the usage or consumption charge on my bill pay for?

    • Why do I have to pay a bill if I don’t use any water?

    • Why do I have to wait to talk with a live person when I call EID?

    • Why is my water bill higher than other local water agencies?

    • Why won't my bill open online?

  • Caples Lake

    • Are Sly Park Annual Permits accepted?

    • Does EID operate all Recreation on Silver and Caples Lake?

  • Customer Service

    • My group is interested in learning more about water, do you provide speakers for groups?

  • Drought

    • How long should I water my grass?

    • What are the current watering restrictions?

  • Maintenance

    • Can I flush pills, chemicals or other hazardous waste down the toilet or put them down the drain?

    • Can I use the EID meter stop or curb stop to shut off my water?

    • How do I adjust my water pressure?

    • How do I check my water pressure?

    • How do I know if I have a leak?

    • How do I turn off my water in an emergency?

    • If I have a leak on my property, who do I call?

    • If I observe water running down the street or coming from a fire hydrant, what should I do?

    • My group is interested in learning more about water, do you provide speakers for groups?

    • My toilet is leaking. Will EID field service technicians fix it?

    • Should I be concerned about lead in my water?

    • What do I do if my pipes freeze?

    • What do I do if my sewer backs up?

    • What do I need to do before I dig?

    • What portion of the water service line am I responsible for in the event of a line break?

    • What should my water pressure be on a regular basis?

    • Where does my water come from?

    • Where is my water meter located?

    • Where is my water shut off valve located?

    • Why doesn’t EID repair water leaks on my side of the meter?

  • Silver Lake

    • Are Sly Park Annual Permits accepted?

    • Are there boat rentals?

    • Can I tie my boat up overnight?

    • Does EID operate all Recreation on Silver and Caples Lake?

    • Is there a place to park overnight?

    • What amenities are available?

    • Where is the nearest Gas?

  • Silver Lake West

    • Are there boat rentals?

    • Do you take reservations?

    • Is there a dump station?

    • Is there power?

    • What amenities are available?

    • Where is the nearest Gas?

  • Sly Park Annual Permit

    • Can I get a yearly pass for my boat?

    • Do I have to pay for my dog if I have an Annual Permit?

    • I am selling my car! How can I get a new Annual Permit sticker?

    • I got a new windshield! How can I get a new Annual Permit sticker?

    • When can I purchase an annual pass for next year?

    • Why can't my dog go in the water?

  • Sly Park Boating

    • Can I bring my Jet Ski or Sea-Doo?

    • Can I get a yearly pass for my boat?

    • Do I have to pay for my kayak or canoe?

    • What is the speed limit?

  • Sly Park Camping

    • We are staying in the Group Area, do we have to pay the Day Use fee for the main park?

    • Can I run a generator?

    • Do you allow campfires?

    • Do you have bears?

    • Do you have cell phone reception in the campground?

    • Do you have hookups?

    • Do you have showers?

    • Do you have Wi-Fi in the campground?

    • How far away is a grocery store?

    • How many people can I have in my campsite?

    • How many vehicles can I have in my campsite?

    • What is your cancellation policy?

    • Where can I park my boat trailer?

  • Sly Park Day Use

    • Can I bring my own barbecue?

    • Can I have a fire in the Day Use Area or on the beach?

    • How do I get to the waterfall?

    • When I come to Sly Park do I have to pay the fee if I am just going to be here for an hour?

    • Why can't my dog go in the water?

  • Sly Park Fishing

    • Do you have fish cleaning stations?

    • How many fish can I catch?

    • How old do you have to be to need a fishing license?

    • What kind of fish are in Jenkinson Lake?

    • Where can I get a fishing license?

  • Water Efficiency

    • Does EID offer rebates? How do I obtain one?

    • How can I save more water from what I used last year?

    • How long should I water my grass?

    • What are the current watering restrictions?

  • Water Quality

    • Can I flush pills, chemicals or other hazardous waste down the toilet or put them down the drain?

    • How do I find out about the quality of my water?

    • How hard is the water in this area?

    • In an emergency, how can I prepare my drinking water?

    • Is there fluoride in my drinking water?

    • Should I be concerned about lead in my water?

    • Should I get a home water treatment or water softener system?

    • What affects the taste of my tap water?

    • What is the pink staining I get around my bathroom fixtures?

    • Where does my water come from?

    • Who should I contact if I have questions about the quality of my water?

    • Why do you chlorinate?

    • Why is EID staff running excess water down the street when customers are urged to use water wisely?

  • Watering Restrictions

    • How long should I water my grass?

    • What are the current watering restrictions?